Leading Businesses Inside a Business: Brian Kramer of Hyatt Regency Coconut Point
What if you had to lead not just one business, but multiple businesses inside your company?
And on top of that, what if you had to make sure they’re running smoothly 24 hours a day, 365 days a year?
Well, that’s the job that Brian Kramer does. He’s the general manager of the Hyatt Regency Coconut Point and Spa. Maybe you’ve been there for a meeting or special event, or maybe you’ve had a little staycation in this local jewel.
In our interview, Brian describes:
- All the different work that goes on behind the scenes, and you might be surprised to hear all the various businesses that exist inside this one business.
- How transportation and housing issues impact the success of businesses in Southwest Florida
- The department that’s hardest to fill with great people
- How the Hyatt is supporting educational opportunties for students
- Why increasing the commitment to the local community has accelerated their growth
- Details behind the billion-dollar sale last year of this Hyatt and two others to Host Hotels
“I can’t underestimate the importance of that local community to the success of the business. . . .That’s brought in some tremendous local staycations, especially with last year opening our $7m waterpark with our Lazy River.”–Brian Kramer
One note: Brian and I decided to take our chat outside onto the beautiful Hyatt grounds. In the moment, it was a great decision–gorgeous day in a gorgeous place.
Later, though, I realized the sound of the fountains in the background of this interview might be a little distracting. We’ve done what we can do to make it easier on your ears, but maybe you want to picture yourself sitting with us while water flows and the birds chirp outside. I’ll resist the urge to record outside next time, but hey, it’s beautiful Bonita, so I hope you forgive me.
Enjoy my interview with Brian Kramer, general manager of the Hyatt Regency Coconut Point Resort and Spa here in Bonita Springs, Florida.
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Our thanks to Antonio Correia at Bonita Video for editing expertise and to Jahann Cherubin for podcast artwork design. Please visit both of these great Southwest Florida businesses!