I remember it like it was yesterday . . . (cue wayback machine music) . . .
It was Ellen, Cindy, and I on the conference call with our somewhat difficult and unhappy client. As the leader, I needed to navigate through emotions and facts on a project that was not going according to plan.
The call ended positively, to the relief of us all. Since Ellen and Cindy were in another city, I called them to debrief and learn. They answer the phone laughing.
When I ask why, Ellen said, “Darcy, we made a list of the words and phrases we heard you use to manage through the conversation. They worked like magic. We’ve been practicing them ourselves right now.” They then proceeded to mock me endlessly . . .
Mocking aside, I was thinking of Ellen and Cindy years later as I wrote my first guide on what to say to build confidence at work. Read More →